app.glowforge.com service impairment 9/24/2020

Incident Report for Glowforge

Resolved

This incident has been resolved.

Posted Sep 24, 2020 - 12:06 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2020 - 11:44 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2020 - 11:00 PDT

Investigating

We are currently investigating an issue where time to complete actions is taking longer than expected.

Posted Sep 24, 2020 - 11:00 PDT

This incident affected: The Glowforge App (app.glowforge.com) (The Glowforge App (app.glowforge.com)) and Glowforge Services (Glowforge Camera Services, Glowforge Design Load Service, Glowforge Print Service, Glowforge Server/Machine Communication Service).