This issue has been resolved since 12:30am PST. Customers still experiencing this issue should refresh the page in their browser, or turn the Glowforge off and back on, before trying again.
Feb 27, 02:08 PST
We experienced 1% error rate for machine and browser connections to the cloud, between 12:27am - 12:30am PST. We'll continue to monitor this issue.
Feb 27, 01:38 PST
We're investigating an issue with machine and browser connections to the cloud, starting at 2021-02-27 12:27am PST and recovering starting at 12:30. We'll update this incident when it's fully resolved.
Feb 27, 01:16 PST