All Systems Operational
The Glowforge Homepage (glowforge.com) Operational
The Glowforge App (app.glowforge.com) Operational
The Glowforge Shop (shop.glowforge.com) Operational
Glowforge Services Operational
Glowforge Camera Services Operational
Glowforge Design Load Service Operational
Glowforge Print Service Operational
Glowforge Server/Machine Communication Service Operational
Google Cloud Operational
Google Cloud SQL Operational
Google Cloud Storage Operational
Google Cloud Container Engine Operational
Google Cloud Compute Engine Operational
Google Cloud Stackdriver Operational
Contentful Operational
Contentful API Operational
Contentful CDN Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Kubernetes Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2019

No incidents reported today.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Resolved - As of 3:34pm PST, we have resolved an issue that caused degraded service when using the Glowforge App to view the Design Library, plan prints, and calibrate.
Nov 14, 15:38 PST
Investigating - We are currently investigating an issue causing degraded service when using the Glowforge App
Nov 14, 15:32 PST
Nov 13, 2019
Resolved - As of 11:36am PST, we have resolved an issue that caused degraded service when using the Glowforge App to view the Design Library, plan prints, and calibrate.
Nov 13, 13:03 PST
Monitoring - The cause of this issue has been identified and we are currently monitoring
Nov 13, 11:40 PST
Investigating - We are currently investigating an issue causing degraded service when using the Glowforge App
Nov 13, 11:36 PST
Completed - The scheduled maintenance has been completed.
Nov 13, 00:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 PST
Scheduled - Starting at 11:00pm (23:00) through 12:00am (24:00) PST on 11/12/2019, we will be performing maintenance on the Glowforge site. During this time, you may see a "The website is under heavy load" or "We're sorry, an unexpected error has occurred" message when trying to access the Glowforge app.
Nov 11, 16:34 PST
Nov 11, 2019

No incidents reported.

Nov 10, 2019
Resolved - Starting at 11/10/2019 at 2:09am PST, the Glowforge App was disrupted and then showed a "The website is under heavy load" error message. The disruption was resolved at 2:11am PST.
Nov 10, 02:00 PST
Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - As of 1:59pm PST, we have resolved the outage on app.glowforge.com.
Nov 8, 14:06 PST
Investigating - We are currently investigating an issue affecting app.glowforge.com. A "The website is under heavy load" or "We're sorry, an unexpected error has occurred" message may appear when trying to access the Glowforge app.
Nov 8, 14:02 PST
Nov 7, 2019
Resolved - Starting at 11/7/2019 at 6:22am PST, the Glowforge App was disrupted and then showed a "The website is under heavy load" error message. The disruption was resolved at 6:30am PST.
Nov 7, 09:50 PST
Nov 6, 2019

No incidents reported.

Nov 5, 2019
Resolved - As of 3:15pm PDT, we have resolved an outage on app.glowforge.com.
Nov 5, 15:24 PST
Nov 4, 2019
Resolved - At 2:11 PM PST, a network configuration change resulted in unexpected load to glowforge.com and the Glowforge App. The problem was identified and addressed by 2:49 PM PST, and the incident was resolved shortly thereafter. We will continue to monitor the current services and update our processes to avoid this in the future.
Nov 4, 16:43 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 14:56 PST
Update - We are continuing to investigate this issue.
Nov 4, 14:46 PST
Investigating - We are currently investigating the issue.
Nov 4, 14:42 PST
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.