Glowforge Status

All Systems Operational

The Glowforge Homepage (glowforge.com) Operational

The Glowforge App (app.glowforge.com) Operational

The Glowforge Shop (shop.glowforge.com) Operational

Glowforge Services Operational

Glowforge Camera Services Operational

Glowforge Design Load Service Operational

Glowforge Print Service Operational

Glowforge Server/Machine Communication Service Operational

Google Cloud Operational

Google Cloud SQL Operational

Google Cloud Storage Operational

Google Cloud Container Engine Operational

Google Cloud Compute Engine Operational

Google Cloud Stackdriver Operational

Contentful Operational

Contentful API Operational

Contentful CDN Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Kubernetes Engine Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 16, 2019

No incidents reported today.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

Glowforge App service degradation 11/14/2019 3:28pm - 3:34pm PST

Resolved - As of 3:34pm PST, we have resolved an issue that caused degraded service when using the Glowforge App to view the Design Library, plan prints, and calibrate.
Nov 14, 15:38 PST

Investigating - We are currently investigating an issue causing degraded service when using the Glowforge App
Nov 14, 15:32 PST

Nov 13, 2019

Glowforge App service degradation 11/13/2019 11:25am - 11:36am PST

Resolved - As of 11:36am PST, we have resolved an issue that caused degraded service when using the Glowforge App to view the Design Library, plan prints, and calibrate.
Nov 13, 13:03 PST

Monitoring - The cause of this issue has been identified and we are currently monitoring
Nov 13, 11:40 PST

Investigating - We are currently investigating an issue causing degraded service when using the Glowforge App
Nov 13, 11:36 PST

Scheduled maintenance window 11/12/2019

Completed - The scheduled maintenance has been completed.
Nov 13, 00:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 PST

Scheduled - Starting at 11:00pm (23:00) through 12:00am (24:00) PST on 11/12/2019, we will be performing maintenance on the Glowforge site. During this time, you may see a "The website is under heavy load" or "We're sorry, an unexpected error has occurred" message when trying to access the Glowforge app.
Nov 11, 16:34 PST

Nov 11, 2019

No incidents reported.

Nov 10, 2019

Website Load Error 11/10/19 from 2:09am - 2:11am PST

Resolved - Starting at 11/10/2019 at 2:09am PST, the Glowforge App was disrupted and then showed a "The website is under heavy load" error message. The disruption was resolved at 2:11am PST.
Nov 10, 02:00 PST

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Glowforge App outage 11/8/19 1:55pm - 1:59pm PST

Resolved - As of 1:59pm PST, we have resolved the outage on app.glowforge.com.
Nov 8, 14:06 PST

Investigating - We are currently investigating an issue affecting app.glowforge.com. A "The website is under heavy load" or "We're sorry, an unexpected error has occurred" message may appear when trying to access the Glowforge app.
Nov 8, 14:02 PST

Nov 7, 2019

Website load error 11/7/2019 at 6:22am - 6:30am PST

Resolved - Starting at 11/7/2019 at 6:22am PST, the Glowforge App was disrupted and then showed a "The website is under heavy load" error message. The disruption was resolved at 6:30am PST.
Nov 7, 09:50 PST

Nov 6, 2019

No incidents reported.

Nov 5, 2019

Glowforge app (app.glowforge.com) outage 3:11pm - 3:15pm PDT 11/5/19

Resolved - As of 3:15pm PDT, we have resolved an outage on app.glowforge.com.
Nov 5, 15:24 PST

Nov 4, 2019

Glowforge app (app.glowforge.com) outage

Resolved - At 2:11 PM PST, a network configuration change resulted in unexpected load to glowforge.com and the Glowforge App. The problem was identified and addressed by 2:49 PM PST, and the incident was resolved shortly thereafter. We will continue to monitor the current services and update our processes to avoid this in the future.
Nov 4, 16:43 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 14:56 PST

Update - We are continuing to investigate this issue.
Nov 4, 14:46 PST

Investigating - We are currently investigating the issue.
Nov 4, 14:42 PST

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.