Monitoring - We have identified an issue causing degraded service, including slow load times, when using the Glowforge App to plan prints and calibrate. A fix has been implemented and we are currently monitoring.
Sep 24, 16:15 PDT
The Glowforge Homepage (glowforge.com) Operational
Yotpo Status Yotpo Widgets, Batch requests, JS & CSS Operational
Yotpo Status API integration with Yotpo Operational
The Glowforge App (app.glowforge.com) Operational
The Glowforge Shop (shop.glowforge.com) Operational
Glowforge Services Operational
Glowforge Camera Services Operational
Glowforge Design Load Service Operational
Glowforge Print Service Operational
Glowforge Server/Machine Communication Service Operational
Google Cloud Operational
Google Cloud SQL Operational
Google Cloud Storage Operational
Google Cloud Container Engine Operational
Google Cloud Compute Engine Operational
Google Cloud Stackdriver Operational
Contentful Operational
Contentful API Operational
Contentful CDN Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Kubernetes Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2020
Resolved - This incident has been resolved.
Sep 24, 12:06 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 11:44 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 24, 11:00 PDT
Investigating - We are currently investigating an issue where time to complete actions is taking longer than expected.
Sep 24, 11:00 PDT
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - This issue has now been resolved. Customers experiencing this issue should try printing again at this time.
Sep 16, 13:50 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 13:27 PDT
Investigating - The team is investigating an issue that is currently affecting some printing, starting on Monday, 9/14/2020. For those affected, attempts to complete any print will fail and a “Print Stopped” message will appear in the app.
Sep 15, 20:21 PDT
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 PDT
Scheduled - We will be performing maintenance on app.glowforge.com from 11:00pm 9/14/2020 to 12:00 midnight 09/15/2020 (Pacific time). During this maintenance the app will be available, but users may experience slowness, and activities may time out or expire.
Sep 14, 09:53 PDT
Sep 14, 2020
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.