Elevated Errors while connecting to the cloud

Incident Report for Glowforge

Resolved

This issue has been resolved since 12:30am PST. Customers still experiencing this issue should refresh the page in their browser, or turn the Glowforge off and back on, before trying again.

Posted Feb 27, 2021 - 02:08 PST

Monitoring

We experienced 1% error rate for machine and browser connections to the cloud, between 12:27am - 12:30am PST. We'll continue to monitor this issue.

Posted Feb 27, 2021 - 01:38 PST

Investigating

We're investigating an issue with machine and browser connections to the cloud, starting at 2021-02-27 12:27am PST and recovering starting at 12:30. We'll update this incident when it's fully resolved.

Posted Feb 27, 2021 - 01:16 PST

This incident affected: Glowforge Services (Glowforge Server/Machine Communication Service).